Refund policy
Return Policy
At Greenhouse Flora Collective, every arrangement is created by hand using fresh, seasonal flowers. Because flowers are living, perishable products, each design is unique and may naturally vary from photographs.
Fresh Flower Guarantee
We stand behind the quality of our flowers. If your arrangement arrives in poor condition or does not meet our quality standards, please contact us within 24 hours of delivery or pickup. Email us at katie@greenhousefloracollective.com with a photo of the arrangement, and we'll make it right.
Depending on the situation, we may offer:
- A replacement arrangement
- Store credit
- A refund, at our discretion
Non-Perishable Items
Unopened gifts, home goods, and accessories may be returned within 14 days of purchase with a receipt for a refund or exchange. Items must be unused and in their original condition.
Delivery Issues
If there is a problem with your delivery, please let us know as soon as possible. While we cannot be responsible for arrangements left unattended at the delivery location after successful delivery, we will always do our best to help resolve any issues.
Our Promise
Our goal is simple: to create something beautiful that brings joy. If we fall short, we want to hear from you. We believe great customer service is just as important as great flowers.