Shipping policy

Delivery Policy

We deliver flowers, plants, and gifts throughout Alexandria and select surrounding areas. Available delivery dates and the applicable delivery fee will be shown at checkout based on the recipient’s ZIP code.

Delivery Timing

Deliveries are generally made during business hours. While we cannot guarantee an exact delivery time, we are happy to note timing requests and will do our best to accommodate them. Deliveries to businesses, schools, hospitals, hotels, and venues may be left with a receptionist, front desk, security desk, or other authorized staff member.

Same-day delivery may be available depending on the time the order is placed, flower availability, and our delivery schedule. Please call the shop to confirm availability for urgent orders.

If the Recipient Is Not Available

If no one is available to receive the delivery, our driver may:

• Leave the order in a safe, sheltered location
• Leave it with a neighbor, doorman, receptionist, or front desk
• Contact the recipient or purchaser for instructions
• Return the order to the shop if there is no safe place to leave it

Flowers and plants will not be left outside when weather conditions could damage them. If a second delivery attempt is required, an additional delivery fee may apply.

Correct Delivery Information

Please double-check the recipient’s name, address, apartment or suite number, phone number, and any access instructions before placing your order. Greenhouse Flora Collective is not responsible for delays or failed deliveries caused by incorrect or incomplete information, inaccessible buildings, or an unavailable recipient.

Additional charges may apply if an order must be redirected or redelivered.

Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel a delivery. We will gladly accommodate changes when we can, but orders that have already been designed or dispatched may not be eligible for cancellation or refund.

Weather and Unexpected Delays

Severe weather, traffic, road closures, building restrictions, and other circumstances outside our control may affect delivery timing. If we are unable to deliver safely on the requested date, we will contact you to arrange the best alternative.

Holidays and Special Events

During Valentine’s Day, Mother’s Day, and other high-volume periods, delivery windows may be extended and exact timing requests may not be available. We recommend ordering early to reserve your preferred delivery date.

Questions about a delivery? Please contact Greenhouse Flora Collective, and we’ll be happy to help.